Ask Us Anything

To avoid cyber threats and phishing scams remain, the Office of Information Technology encourages members of the Rutgers community to stay vigilant and to report any suspected attempts to the appropriate authorities, including either Rutgers University Computing Incident Response Team (RU CIRT) and/or the OIT Helpdesk, depending on the type of cyber threat encountered. Below are some more quick tips from OIT’s Phish Bowl to help you avoid phishing scams and don’t forget to watch out for these telltale signs of phishing emails!

• Never open emails or click on links in emails that come from unknown sources.
• Hover over links in emails with your mouse to see if you are being re-directed outside of the university domain.
• Never provide your network credentials (NetID or password) to any source via email.
• Verify requests to purchase gift cards, products, or services with your personal funds in exchange for reimbursement.
• Always verify changes to wire transfer and vendor payment instructions.

Resources for Student Success was created as a collection of how-to videos and guides to help navigate the various online platforms. Although designed specifically to help new students using these systems for the first time, these resources can be accessed and used by the whole Rutgers community. Resources include instruction videos and guides for WebReg, Degree Navigator, Canvas, Microsoft Teams, Webex, Zoom, and more!

Rutgers community members can sign up to receive text and email alerts during emergencies from the Office of Emergency Management's Emergency Notification System (ENS). Review the University’s Emergency Action Plans for additional information and follow RUPD on Facebook and Twitter for additional updates.

All state residents are encouraged to join the local fight against the pandemic by downloading the COVID Alert NJ app on their phones. Designed to assist in the contact tracing process, this free mobile app, securely and anonymously alerts users if they have been in close contact with anyone who has tested positive for COVID-19 and provides users access to a user-friendly symptom checking tool and up-to-date information. Read the COVID Alert NJ app FAQ and download the app today!

Institutional Planning and Operations (IP&O) has made key supplies for safety, awareness, and cleaning available in the Rutgers Marketplace. Buyers can easily view available items by logging in, navigating to their carts, and finding "2020 COVID-1 IP&O Warehouse" under "View Favorites."

University Communications and Marketing (UCM) has launched the new Rutgers Digital Asset Library, a new resource to provide thousands of high-quality university images and a growing number of video assets. Developed using UCM's rich collection of photography, most of the library's assets are available for direct download with some images available by request. Faculty and staff universitywide have secure access through direct login using their NetID. Explore this free, self-service system's deep photography collection as well as additional resources and tools, including a Quick Start User Guide (PDF) and Webex tutorial recording.

This new section is dedicated to answering your burning questions. So ask us anything. We mean it!

• How do I stay stress-free during the pandemic and the new semester? We recommend perusing this list of mental and physical wellness resources from OneSource.
• What's the difference between tuition remission and tuition reimbursement? OneSource explains the differences. (NetID required)
• How do I reset my NetID password? Visit the NetID Management website to reset your password. Still need help? Contact the OIT Help Desk at 833-OIT-HELP.